Our website features an online shopping cart with payments accepted through Paypal. Most popular credit cards are accepted. Please contact us if you wish to place an order with a money order or a personal check.
Paypal is gladly accepted through our shopping cart on single items less than $2000.00 USD. ( This includes Multiple items purchased which total over $2000.00)
Personal, Business or Certified Check (standard check clearing time period per normal banking practice)
Postal Money Order (USA only)
We do not charge taxes on out of state sales ( For Now.)
North Carolina Sales Please Add 7.00 %
** International Clients are responsible for import tax/ duties when merchandise is shipped outside of the USA to their Home Country.
International Clients are responsible for import Tax/ Duties when shipping merchandise outside of the USA to their Home Country. Due to insurance and shipping regulations, we ( MCG) have to list the full value ( Purchase Price ) of the merchandise for customs prior to insurance being issued. We have no control over other countries VAT Tax. Thank you- MCG
Full refund less shipping fee USA residents ONLY, and the item must be returned to MCG within 10 days, unaltered, and insured for same amount as item was received. We feel this is ample time to get the stone or jewelry appraised by a professional appraiser. But we doubt you will want to return it.
*** No Returns accepted on International Purchase.
NOTE: LATE RETURN FEES
Returns beyond 30 days will not be accepted. No refunds/ No exchange/ No store credit.
*** Due to some that wish to keep the product beyond the 10 day inspection period, MCG will charge those USA clients that refuse to inform us of a shipping delay will be charged 12% late return / restock fee.
**Please e-mail us if you think there will be a delay in your return. Dana and I are always willing to work with our clients. This return POLICY is due to MCG business being charged for transaction fees for which we are not reimbursed . The price to be in business and use Pay Pal.
** Returns Beyond 20 days will not be accepted without prior authorization.
** Automatic late fee/ restock fee 12% will be applied. Master Cut Gems has some items listed which we do not own. Sri Lanka Gemstones for example. Owners are paid in full for purchases after 20 day acceptance period. There for, we cannot accept returns on these items.
Please show us the courtesy when it comes to your returns!
THANK YOU!!!!
Our Domestic shipping charges are based on the total dollar amount of the direct website order. The fees will be added during the Paypal checkout process. The fees are as follows:
$.01-$199.99 S&H = $15.00
$200.00-$399.99 S&H = $15.00
$400.00-$599.99 S&H = $15.00
$600.00-$999.99 S&H = $15.00
* Shipping Over $1000.00 / Large Purchase Items: Shipping charges will vary according to total value, insurance fee and security fee. Your shipping charge will be given at time of purchase.
********************************************************************************
** Special International Shipping Rates due to Government Regulations, Insurance fees and Tax fees.
The cost of conducting international sales has become challenging for our small business due to both rising monetary conversion rates, Insurance, Tax and shipping rates.
** International Shipping Fee Minimum $150.00
** Minimum Purchase Value $500.00 - (Combined items or single item value.)
** International Bank Wire Transfer accepted for payment. No Credit Cards, No Pay Pal accepted.
** No Returns accepted on International Purchase.
NO SHIPPING DISCOUNTS
Foreign Exchange Conversion Rate Fee- 7.00 % of total purchase - Non-Refundable - No Discounts $40.00 minimum fee.
We are so sorry for this inconvenience!
- Dana & Rachelle 01/01/2024
You may contact us through our form mail on the contact us to help prevent spam or if you would rather info@mastercutgems.com
*****************************************************************