Our website features an online shopping cart with payments accepted through Paypal. Most popular credit cards are accepted. Please contact us if you wish to place an order with a money order or a personal check.

METHODS OF PAYMENT

Paypal is gladly accepted through our shopping cart on single items less than $2000.00 USD. ( This includes Multiple items purchased which total over $2000.00)

Personal, Business or Certified Check  (standard check clearing time period per normal banking practice)

Postal Money Order (USA only)

 

Taxes

We do not charge taxes on out of state sales ( For Now.) 

North Carolina Sales Please Add 7.00 %

** International Clients are responsible for import tax/ duties when merchandise is shipped outside of the USA to their Home Country. 

International Clients are responsible for import Tax/ Duties when shipping merchandise outside of the USA to their Home Country.
Due to insurance and shipping regulations, we ( MCG) have to list the full value ( Purchase Price ) of the merchandise for customs prior to insurance being issued.
We have no control over other countries VAT Tax. Thank you- MCG

RETURN POLICY

Full refund less shipping fee USA residents ONLY, and the item must be returned to MCG within 10 days, unaltered, and insured for same amount as item was received. We feel this is ample time to get the stone or jewelry appraised by a professional appraiser. But we doubt you will want to return it.

*** ALL International Returns will be charged 7.00 % purchase price and shipping fee for coverage of the conversion rates and fees which are not reimbursed to MCG. Balance remaining will be returned to International client via Pay Pal.

NOTE: LATE RETURN FEES

*** Due to some that wish to keep the product way past the 10 day inspection period, MCG will charge those USA clients that refuse to inform us of a shipping delay will be charged the 2.9% Pay Pal returns fee.

*** International Clients due to Conversion rates and fees will be charged 7% for late returns

**Please  e-mail us if you think there will be a delay in your return. Dana and I are always willing to work with our clients. This return POLICY is due to MCG business being charged for transaction fees for which we are not reimbursed .  The price to be in business and use Pay Pal. 

** Returns Beyond 20 days will not be accepted without prior authorization. Master Cut Gems has some items listed which we do not own. Sri Lanka Gemstones for example. Owners are paid in full for purchases after 20 day acceptance period. There for, we cannot accept returns on these items.  

Please show us the courtesy when it comes to your returns!   

THANK YOU!!!!

 

SHIPPING CHARGES

Our Domestic shipping charges are based on the total dollar amount of the direct website order. The fees will be added during the Paypal checkout process. The fees are as follows:

$.01-$199.99          S&H = $15.00

$200.00-$399.99   S&H = $15.00

$400.00-$599.99   S&H = $15.00

$600.00-$999.99   S&H = $15.00

* Shipping Over $1000.00 / Large Purchase Items:  Shipping charges will vary according to total value, insurance fee and security fee. Your shipping charge will be given at time of purchase.  

USA only: If you place an order through the website, please have a verified USA Shipping address.  Direct Purchase through the website will accept USA shipping address only.  

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INTERNATIONAL SHIPPING -   

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INTERNATIONAL PURCHASE & SHIPPING -     

** UPDATE FOR  2024 moving forward. 

** Special International Shipping Rates due to Government Regulations, Insurance fees and Tax fees. 

The cost of conducting international sales has become challenging for our small business due to both rising monetary conversion rates, Insurance, Tax and shipping rates. 

International Shipping & Purchase Fees: 

** International Shipping Fee Minimum $150.00

** Minimum Purchase Value $500.00 - (Combined items or single item value.)

** International Bank Wire Transfer accepted for payment. No Credit Cards, No Pay Pal accepted. 

** No Returns accepted on International Purchase. 

NO SHIPPING DISCOUNTS

Foreign Exchange Conversion Rate Fee- 7.00 % of total purchase - Non-Refundable - No Discounts $40.00 minimum fee. 

We are so sorry for this inconvenience! 

** Submit Email inquiry for International Purchase and Pricing. $500.00 USD minimum purchase required. 

- Dana & Rachelle 01/01/2024

 

 

You may contact us  through our form mail on the contact us to help prevent spam or if you would rather info@mastercutgems.com

 

RETURNS : Please contact us for returns

ADDRESS:     

Mastercut Gems- MCG 

302 Hwy. Street Box 505

Madison, NC 27025 - USA 

Phone: (336) 427-3297

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Lapidary Studio:

102 Rejoyce Lane Madison, NC 27025

(336) 949-4211